Please read these TERMS and CONDITIONS carefully as, when you book your holiday with Loch Lomond Boating Holidays Ltd you are entering into a contract which is binding, in various ways, for you and Loch Lomond Boating Holidays Ltd. You will see we have clearly set out the Booking Conditions with a list of respective responsibilities and commitments.
All terms are per week or short break for our boat, hereinafter called ARIES,
as equipped and described on the Loch Lomond Boating Holidays Ltd
website. Prices include VAT at 20% and are subject to change. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change. Our booking confirmation is not a VAT invoice. A VAT receipt is available on request. Should the rate of duty on fuel change, we reserve the right to make an additional charge.
We reserve the right to correct errors in advertised prices; we will advise you of any such errors at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking.
- ARIES will normally be available from 2.00pm (subject to unavoidable delays).
You must advise us if, due to unavoidable delays, you will not be able to arrive at the normal take-over time.
- ARIES must be returned to the Cameron House Marina no later than 10:00am on the last day of the hire.
You are required to leave everything in a clean and tidy condition. If you fail to return ARIES on time and/or in a clean and tidy condition you are liable to an extra charge at the discretion of Loch Lomond Boating Holidays Ltd. Extra charges may include additional hire cost for late returns at a full daily rate, cleaning charges, third party expenses etc.
2. Making a Booking
For all bookings, we require a completed booking form which is available on our website at www.lochlomondboatingholidays.com
. If you have difficulty completing the online form please contact us and we will be pleased to email or post a copy to you. When you book, you are accepting on behalf of your party the terms of these Booking Conditions. A binding contract comes into existence once we have received your deposit and we have issued a reservation confirmation by email or post. The contract shall be deemed to have been made at our base at Cameron House Marina and be subject to Scottish Law. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of Scotland. In all cases these Booking Conditions form the basis of your contract.
3. Number in Your Party
There must be a minimum of 2 reasonably fit and able adult crew members aged 21 or over on board. It is not permitted to carry more than 8 persons on ARIES
at any one time. Accommodation is provided for 4 persons (+ 2). Any change of party details before or during a holiday must be authorised by Loch Lomond Boating Holidays Ltd
. Regardless of previous experience, all members of the hiring party are required to attend and participate in our safety briefing (minimum of 2 adults required).
When you book, you must pay the applicable deposit requested (based on the hire charge applicable). Your balance is due and payable by you 8 weeks before the start of your holiday. For bookings made within 8 weeks of the holiday start date, payment of the full amount must be made at the time of booking. Payment may be made by a BACS transfer or by a card. A surcharge for credit card payments is applicable. We regret we are unable to accept cheques. Loch Lomond Boating Holidays Ltd
reserves the right to cancel a confirmed booking if any payment, that is due, has not been received at the by the date stated in the confirmation of reservation. Cancellation charges apply as laid out in condition 6 of these Conditions of Hire.
5. Changes by You
You may transfer your booking to someone else or another party (introduced by you) but the Terms and Conditions of Loch Lomond Boating Holidays Ltd
will still apply . However, notice of at least 24 hours must be provided to Loch Lomond Boating Holidays Ltd
. Additional charges may be applicable.
6. Cancellation by You
You must telephone us immediately if you have to cancel your reservation and, on the same day, advise us in writing quoting your booking reference. Your cancellation is effective from the date we receive your written confirmation, which will be acknowledged. Our cancellation charges are as follows:
|Period before scheduled arrival date within which written cancellation notification is received
||Cancellation charges as a % of Contract Hire Charge
|More than 8 weeks
|6 – 8 weeks
|4 – 6 weeks
|1 – 4 weeks
|Less than 1 week
Bookings from persons under the age of 21 cannot be accepted.
8. Boat Handover
A personal safety briefing and demonstration is given to you at the time of takeover. Whenever possible, the person responsible for the booking must be present. Loch Lomond Boating Holidays Ltd
requires a minimum of 2 fit & able adults (21+) to participate in the safety training, but recommends that as many crew members, as possible, also attend. If any of the party members are unable to attend the safety training, you must inform Loch Lomond Boating Holidays Ltd
prior to arrival.
9. Damage, Breakdown and Defects
No responsibility will be accepted by Loch Lomond Boating Holidays Ltd
for loss of time or expenses occurred through accidental damage to the boat while it is in your charge. We cannot accept liability for loss, damage or expense which occurs as the result of any defect or breakdown occurring during your cruise unless caused by proven reason of the boat operator’s failure to adequately maintain ARIES
in a fit state and condition or caused by the acts or defaults of Loch Lomond Boating Holidays Ltd
or its employees. Any defect or breakdown must be reported immediately to Loch Lomond Boating Holidays Ltd
during your cruise so that steps can be taken to repair the boat or remedy the service. (It is unlikely that trouble of this nature will arise as ARIES
is carefully checked before the start of each cruise.)
is insured but you have charge of the boat and are responsible for its safe navigation. In the unlikely event of structural or mechanical damage, however caused, no responsibility can be accepted by Loch Lomond Boating Holidays Ltd
for loss of time or the cost of alternative accommodation or any other damages or expenses. In the case of any accident or damage to the boat, to other craft, to water property, or to any person, it is your responsibility to:
- Find out the name of the other boat involved together with the name of the owners and hirer.
- Report these facts, together with the extent of the damage, to Loch Lomond Boating Holidays Ltd as soon as possible.
- No repairs may be put in hand without the permission of Loch Lomond Boating Holidays Ltd
Smoking is strictly prohibited inside ARIES
as a courtesy to all our other guests and to prevent contamination of all furnishings within ARIES
. A charge of £200 will be applied if it is evident that this policy has been breached.
12. Your Fuel & Security Deposit
A £500 fuel and security deposit is applicable for all bookings and can be settled with a credit card pre-authorisation, in cash on arrival or in advance via a BACS transfer. The charge for fuel used during your cruise will be settled at the end of your holiday. Additional charges will be made if the vessel is returned late or dirty. Damage caused through negligence by you, or any member of your crew (including where the person concerned is under the influence of alcohol, drugs or any similar substance) or any failure by you to comply with our Safety Briefing or these Booking Conditions will also incur additional charges.
Linen and towels are provided, free of charge, for the duration of your stay onboard ARIES.
14. Layout Plans
The layout plans in this brochure are for general guidance only. They are not to scale and Loch Lomond Boating Holidays Ltd
accepts no responsibility for any discrepancy. If you have infirm or disabled members in your party you should enquire as to the suitability of ARIES when booking.
All photographs that are used are for illustration purposes and are intended to provide only an indication of what you can expect upon arrival and during your trip on ARIES. Their accuracy is not guaranteed.
16. Obeying the Waterways Rules
You MUST observe the Navigation Authorities by-laws, including, in particular, the following rules:
- You must not navigate after sunset or before dawn
- Your speed must not be such as would inconvenience or endanger other users of the waterway.
On no account may you tow or be towed by other craft, unless you have professional assistance as towing can be a hazardous operation if incorrectly undertaken. The only exception to this clause is the towing of any tender supplied by Loch Lomond Boating Holidays Ltd. ARIES
may not be entered in any races or used for business purposes. No minor may control ARIES
without the supervision of an experienced adult. No portable heaters, cookers or barbecues of any type, bicycles, lighting equipment, canoes, windsurfers, dinghies, TV sets, electrical or gas appliances, or medical equipment may be taken or used aboard without the express prior permission of Loch Lomond Boating Holidays Ltd
Your booking is accepted on the basis that ARIES
will be available for your use in accordance with these Booking Conditions on your agreed start date. Unfortunately, there may be an exceptionally rare occasion when this is not possible. If ARIES
is not available, as agreed, this will almost always be due to events beyond our control. If your booking has to be cancelled (which we have the right to do) we will offer to transfer your booking to another date or offer a full refund. We regret that we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.
18. Unreasonable Behaviour
We have the right to refuse to hand over a boat to any person who in our opinion is not suitable to take charge. In such cases, all hire charges paid will be refunded as quickly as reasonably practicable and there will be no further liability. In addition, Loch Lomond Boating Holidays Ltd
have the right to repossess a boat at any time if we consider you, or any member of your party, to be unsuitable to remain in charge because of age, ill health, inexperience, suspected or actual influence of alcohol or drugs or any other reason, or because of irresponsible behaviour which is causing or is likely to cause danger or disturbance to any other person(s) or damage to any property. In this situation Loch Lomond Boating Holidays Ltd
will have no further responsibility or liability and no refunds will be made or expenses met.
19. Events Beyond our Control
Unfortunately events beyond our control can occasionally affect bookings. When reference is made to such events in these Booking Conditions, this means any event(s) or circumstance(s) which we could not, even with all due care, foresee or avoid. Such events include the following:
- Destruction or damage of ARIES (which cannot be remedied to a satisfactory standard before the start of your holiday) due to fire, flood, explosion, storm or other weather damage, accident, break-in, criminal damage or any similar cause.
- Mechanical breakdown or other mechanical or technical problems affecting ARIES (which cannot be easily rectified before the start of your holiday).
- Flooding, shortage of water, obstruction, repairs, damage or similar event affecting any waterway, waterway structure or facility, or navigational equipment (which prevents or affects you taking your holiday).
- Adverse weather conditions (which may restrict navigation and passage).
- Shortage or non-availability of fuel for ARIES.
- Late return by previous hirers.
- Industrial action, riots, civil strife, natural or nuclear disaster, fire, war, threat of war, actual or threatened terrorist activity and all similar situations.
We regret that Loch Lomond Boating Holidays Ltd
cannot accept responsibility or pay any compensation or expenses where the performance of your contract with us is prevented or affected or you otherwise suffer any loss or damages as a result of events beyond the control of Loch Lomond Boating Holidays Ltd
. This includes any delays to and/or restrictions on cruising to which you may be subject (Loch Lomond Boating Holidays Ltd
and the waterways authority are entitled to impose restrictions in the situations mentioned above). However, if your booking has to be cancelled as a result, we will offer to transfer your booking to another date or offer a refund, as more fully described in Condition 17.
20. Your Pet
We will consider a maximum of 1 dog, subject to suitability. The charge is £50 per dog, per week (minimum charge £50) together with an additional deposit of £100. We recommend that if you are taking your dog, you should be able to lift it on and off ARIES as, at many of the berthing locations on Loch Lomond, larger dogs may have difficulty getting on-board and off. You must bring your own pet basket and ensure that your pet does not lie on the boat’s bedding or inside seating. If extra cleaning is required, or damage has occurred to the boat or any of its fittings, a further charge will be made. Dogs may not be left alone, unsupervised, on-board ARIES at any time.
21. Assistance Dogs
Registered assistance dogs will be accepted free of charge on all boats in this brochure, subject to availability of suitable accommodation where pets are permitted.
22. Comments or Concerns
You must notify Loch Lomond Boating Holidays Ltd
of any shortcomings with ARIES
immediately so that remedial action, if appropriate, can be taken. For all complaints and claims which do not involve personal injury, illness or death, we regret that it may affect our ability to investigate your complaint and may impact on the way your complaint is handled if you fail to notify us immediately during your holiday and then write to us at Loch Lomond Boating Holidays Ltd
or email to email@example.com
within 28 days of the end of your holiday.
23. Your Vehicles
Your vehicle and its accessories and contents are left entirely at your own risk. Loch Lomond Boating Holidays Ltd
will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than in the case of our negligence.
Except where otherwise specified in these Booking Conditions, Loch Lomond Boating Holidays Ltd
cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than in the case of our proven negligence. This clause does not attempt to exclude negligence or breach of statutory duty.
25. Personal Travel & Cancellation Insurance
You are strongly recommended to take out your own Personal Travel and Cancellation Insurance for your holiday.
26. Data Protection Policy
In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, special needs etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, or public authorities such as customs or immigration if required by law. However, we will not pass any information on to any person who is not responsible for part of your holiday arrangements.
This applies to any sensitive information such as disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Your data controller is Loch Lomond Boating Holidays Ltd
. You are entitled to a copy of your information held by us; if you would like to see this, please contact us. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please write to us.
Published March 2016 and applicable until new Conditions of Hire are published. Cancels all previous issues.
Loch Lomond Boating Holidays
Ltd, 6 Firs Avenue, Cowplain Hants PO8 8RS
Company Registered UK, Number: 9988062